Contact Us

How to reach us

You can contact us in two ways. Live chat is on the site 24/7 and opens from any page while you are signed in. You can also e-mail support@casinoroyalvalley.co.uk from the address registered to your account, which helps us find your details.

What to have ready when you write

Please include the following in your first message so that we can look into it without going back and forth.

• Your username, or the e-mail address registered to your account.
• The game, bonus or transaction that your question concerns.
• The date and time it happened, together with your time zone.
• A short description of what you expected and what happened instead.

Never send us your password or your full card details. We will not ask you for them.

Common questions we help with

Our team settles most queries directly, including the following.

• Account set-up, sign-in problems and verification checks on your documents.
• Deposits, withdrawals and the payment methods shown in the cashier.
• Bonus terms, wagering progress and eligibility for the promotions you hold.
• Technical issues, such as a game that will not load or a disconnected round.

Complaints

If something has gone wrong, e-mail support@casinoroyalvalley.co.uk with Complaint in the subject line, together with your username and the details listed above.

We acknowledge every complaint, look into it and reply once it has been checked. If you are still not satisfied with the outcome, we will set out the next steps open to you.