About Us

Who we are

Royal Valley Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games supplied by established studios, and it runs in the browser on desktop and mobile without a separate download.

• Slots from established studios, including classic reels, video titles and feature-led games
• Live dealer tables streamed in real time, such as roulette, blackjack and baccarat
• Instant-play table and card games, plus a selection of instant-win titles
• Progressive jackpots, where the prize pool builds across linked games

We run the site, hold the player accounts and handle deposits, withdrawals and support ourselves. When you write to us, you reach the team that operates the casino.

What we stand for

Three things shape how we work: fair play, payouts completed without delay, and gambling that stays within your control. Our games are for adults aged 18 and over only.

Fair play

Every game runs on a random number generator supplied and tested by the studio that built it. We do not alter outcomes, return-to-player figures or the odds attached to any title, and the rules of each game are shown in its own help screen.

Fast payouts

Once your account is verified, we aim to send withdrawals as quickly as the chosen payment method allows. Processing times, minimum amounts and any limits are shown in the cashier before you confirm a request.

How we look after players

Looking after players is practical work: confirming identities, protecting payments and answering questions quickly.

Account verification

Before your first withdrawal we ask you to confirm your identity, age and address, and to show that the payment method belongs to you. These checks are a condition of holding a gaming licence and they keep anyone else from using your account. Documents are handled by trained staff and kept only as long as we need them.

Secure payments and support

Deposits and withdrawals are encrypted in transit, and player funds are held separately from the money we use to run the business. Our support team is available around the clock on live chat and by e-mail at support@casinoroyalvalley.co.uk, and complaints are looked into in writing, step by step.

Safer gambling and getting in touch

You must be 18 or over to open an account or place a bet with us. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available in your account settings at any time, and we will apply them without argument.

If gambling has stopped being fun, free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from licensed online operators in Great Britain in one step, including this site.