Cookies Policy

What cookies are and why we use them

A cookie is a small text file that a website places on your device when you visit it. Cookies allow the site to recognise your browser on later pages and on later visits, so you do not have to repeat the same actions each time. Similar technologies, such as pixels, tags and local storage, work in much the same way, and in this policy we use the word cookies to cover all of them.

We use cookies to keep your session secure, to remember the choices you make, to understand how our pages perform and, where you agree to it, to measure the marketing you see. Some cookies are set by us and some are set by the providers who supply parts of the service, such as payment processing, fraud prevention and game content.

In practice, cookies on this site are used for purposes such as:

• keeping you signed in as you move between the lobby, the cashier and your account pages
• protecting your account and detecting unusual or automated activity
• remembering settings such as language, sound and how you prefer games to be displayed
• measuring which pages are used, where errors occur and how quickly content loads
• supporting age and identity checks and the records we are required to keep as a licensed gaming operator
• measuring advertising shown on other sites, where you have given consent

We ask for your consent to any cookie that is not strictly necessary through the cookie notice shown when you first arrive. You can change or withdraw that consent at any time, and withdrawing it is as straightforward as giving it.

The types of cookies we use

We group the cookies on this site into four categories. The categories, and the individual cookies within them, are listed in the cookie notice on the site, which is kept up to date as the service changes.

Strictly necessary cookies

These cookies are needed for the site to work and for your account to stay safe. They support sign-in and session management, keep your cashier steps in the right order, balance traffic across our servers and help us block attempts to use an account that do not come from you. Because the service cannot be delivered without them, they are set without consent and cannot be switched off in our cookie notice.

Performance and analytics cookies

These cookies tell us how the site is used so that we can improve it. They record information such as which pages are opened, how long a page takes to load, which steps in a process are abandoned and where error messages appear. The reporting we see is aggregated, and we use it to fix faults and simplify pages rather than to identify you personally.

Functionality cookies

These cookies remember the choices you make so you do not have to set them again. Examples include your language and display preferences, whether sound is on or off, recently opened games and whether you have already closed a particular notice. If you decline them, the site still works, but it will treat each visit as though it were your first.

Marketing cookies

These cookies are used to measure the performance of our advertising and, where permitted, to limit how often you see the same advertisement and to show you promotions that are more relevant. They may be set by advertising and measurement partners acting on our instructions. We set them only where you have given consent, and you can withdraw that consent at any time.

How to manage cookies on this site and in your browser

You have two ways to control cookies: our cookie notice, which covers the cookies we set, and your browser settings, which cover every site you visit.

In our cookie notice

The cookie notice appears when you first visit and can be reopened at any time from the cookie settings link in the footer. From there you can accept all categories, reject everything except strictly necessary cookies, or turn individual categories on and off. Your choice is saved and applied the next time you load a page. If you clear your cookies, the notice will appear again, because the record of your choice is itself stored in a cookie.

In your browser

Every major browser lets you see, delete and block cookies. The exact wording differs, but the steps are broadly the same:

1. Open the settings or preferences menu in your browser.
2. Find the privacy, security or site data section.
3. Look at the cookies already stored and delete any you no longer want.
4. Choose whether to block all cookies, block third-party cookies only, or clear cookies each time you close the browser.
5. Save the change and reload this site so the new setting takes effect.

Mobile devices offer similar controls in the browser app settings, along with options to limit advertising identifiers. You can also use private browsing, which normally deletes cookies when you close the window.

What happens if you block or delete cookies

Blocking cookies is your choice, and declining optional categories does not affect your ability to open an account, play or withdraw. It will, however, change how the site behaves.

• Blocking strictly necessary cookies will stop you signing in, and the cashier and account pages will not load correctly.
• Blocking functionality cookies means your preferences are forgotten between visits.
• Blocking performance cookies means faults you run into are less likely to show up in our reporting.
• Deleting cookies signs you out and resets the cookie choice you previously saved.

Cookies, your account and safer gambling

This site is for adults aged 18 or over, and cookies help us apply the age and identity checks we are required to carry out before an account can be used in full.

Your safer gambling settings are held against your account, not in a cookie, so deposit limits, loss limits, session reminders, time-outs and self-exclusion stay in place even if you clear your browser or use a different device. You can set and change them in the responsible gambling area of your account, subject to the limits shown there and the cooling-off periods that apply to increases.

How to reach us about cookies

If you have a question about this policy, want to know more about a particular cookie, or believe a setting is not being respected, our support team can help.

• E-mail us at support@casinoroyalvalley.co.uk
• Use the live chat on the site, which is available from any page once you are signed in

Please tell us the page you were on, the browser and device you were using, and the setting you chose in the cookie notice. That lets us look into the matter without asking you for the same details twice. We will acknowledge your message and come back to you with an answer as quickly as we reasonably can.

We may update this policy from time to time, for example when we add a feature or change a provider. The current version is always the one published here, and material changes will be reflected in the cookie notice so you can make a fresh choice.