Bonus Terms and Conditions

These terms set out how every bonus, free spin and promotional reward at Royal Valley Casino is claimed, played through and paid out. They apply to all offers made to your account, alongside the specific terms published with each individual promotion.

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How these terms apply

These Bonus Terms and Conditions apply to every bonus, free spin, cashback payment, tournament prize, loyalty reward and other promotional credit offered by Royal Valley Casino. They form part of our general Terms & Conditions and should be read together with them and with our Privacy Policy.

Each promotion also carries its own terms, published with the offer itself and in the cashier. Where an individual offer sets a rule that differs from the rules below, the rule published with that offer applies to it. Where an offer is silent on a point, these terms fill the gap.

By claiming, accepting or playing with any promotional credit, you confirm that you have read these terms and accept them.

You must be 18 or over and hold an account registered in your own name and at your own address.
One promotion may be claimed once per person, household, device, IP address and payment method, unless the offer says otherwise.
We hold a gaming licence and check identity, age, address and payment details before any balance containing promotional funds is withdrawn.
Offers are made to individual accounts and cannot be transferred, sold or exchanged for cash.

Claiming a bonus

Promotions are offered at our discretion. Some are available to all eligible players, some are sent to selected accounts, and some are limited to a particular period, payment method or game range, as stated in the offer.

Who can claim

Players who have completed registration and whose account is open and in good standing.
Players who are not currently self-excluded, on a time-out, or registered with a national self-exclusion scheme.
Players who have not already claimed the same offer, or an offer we have identified as equivalent.
Players using a payment method held in their own name and accepted for the promotion, as shown in the cashier.

How to claim

Read the terms published with the offer, including any minimum deposit, excluded payment methods and the time allowed to use the reward.
Opt in where the offer asks you to, or enter the promotional code exactly as it is shown, before you deposit.
Make a qualifying deposit of at least the amount stated, or complete the qualifying action described in the offer.
Check that the bonus or free spins appear in your account before you begin play; if they do not, contact us before placing further stakes.

Opt in first

A deposit made before you opt in or enter a code usually cannot be made to qualify afterwards. If you are unsure whether an offer suits the way you play, you can decline it and play with your own funds only.

Wagering requirements and game contribution

Most promotional credit carries a wagering requirement: an amount that must be staked before the funds, or any winnings produced by them, can be withdrawn. The multiple that applies, the amount it is calculated on and the time allowed to meet it are shown with each offer and in your account.

Wagering is counted from settled stakes only; a stake on an unsettled or cancelled round does not count.
A maximum stake per spin, hand or round normally applies while a wagering requirement is open, as set out in the cashier.
Bets placed on both sides of a game, or in a pattern designed to cover most outcomes, do not count towards wagering.
Where you hold both cash and bonus funds, the order in which they are used is shown in your account balance.

Game type	Contribution towards wagering	What to check
Slots and most instant-win games	Usually count in full	The excluded games list for the offer
Live casino and table games	Often count at a reduced rate, or not at all	The contribution shown with the offer
Video poker and low-margin games	Commonly excluded or heavily reduced	The terms published with the promotion
Progressive jackpot games	Frequently excluded altogether	The game list shown in the cashier

Contribution rates can differ between offers and can change for new promotions. The rates that apply to you are always the ones published with the offer you have claimed.

Bonus funds, winnings and expiry

Until a wagering requirement has been met, promotional credit and anything won with it are held as bonus funds. They can be played with inside the eligible games, but they are not yet available to withdraw.

A cap may apply to the amount that can be converted into withdrawable funds from a bonus or from free spins, as stated in the offer.
Winnings from free spins are normally credited as bonus funds and carry the same requirement as the spins themselves.
Bonus funds and free spins expire after the period shown with the offer; anything unused, and any winnings still tied to them, is removed at that point.
If you request a withdrawal while a requirement is open, the bonus and any winnings attached to it may be forfeited and only your own cash balance paid out.
Closing your account, taking a time-out or self-excluding ends any open promotion on that account.

Before you withdraw

Check your account to see whether a wagering requirement is still open. Once a bonus is forfeited it cannot be reinstated, even if the withdrawal is later cancelled.

Fair play and our rights

Promotions are offered in good faith, for entertainment, and on the basis that they are used in the ordinary course of play. We may look into any account where the pattern of play, deposits or withdrawals suggests that an offer is being used in another way.

Holding or using more than one account, or acting together with other accounts to claim the same offer.
Supplying inaccurate registration details, or using a payment method that does not belong to you.
Stake patterns or game choices that aim only to clear a requirement with little or no risk.
Use of software, automated play or any error in a game or in the cashier to gain an advantage.

Where we find that an offer has been misused, we may withhold or remove the bonus and any winnings attached to it, close the promotion for that account, and, in serious cases, suspend or close the account. Your own deposited funds, less any completed play, remain yours. We may also correct an offer, a balance or a payout that has been credited in error, and we may change, suspend or withdraw a promotion at any time, which will not affect a bonus you have already claimed and are playing through.

Safer gambling, questions and complaints

A promotion should never be a reason to play for more than you intended. Our site is for adults aged 18 and over, and the safer gambling tools in your account let you set deposit, loss and session limits, take a time-out, or self-exclude for a longer period.

You can switch off marketing and promotional messages at any time in your account settings.
While you are self-excluded or on a time-out, no promotional offers will be sent to you.
Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.
GamStop lets you self-exclude from online gambling sites licensed in Great Britain, including ours.

If a point in these terms is unclear, or you think a bonus has been credited, removed or calculated incorrectly, contact us through the live chat on the site or by e-mail at support@casinoroyalvalley.co.uk. Tell us which promotion is involved and when you claimed it, and we will look into it and reply as quickly as we can. If you are not satisfied with the answer, you can ask for the matter to be escalated under the complaints procedure in our Terms & Conditions.

Keep a copy

The terms that apply to your bonus are the ones published when you claimed it. We suggest you save or note them, so you can check the wagering requirement, the eligible games and the expiry date at any time.